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INTERNAL OAG EMPLOYEES ONLYAre you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney Generaland#8217;s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their childrenand#8217;s lives and ensuring that children in Texas receive the support they need and deserve. Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtaining court orders for financial support and health care coverage for children; enforcing child support orders; responding to customer inquiries; promoting the involvement of both parents in their childrenand#8217;s lives; and collaborating with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families. CSOs experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state.The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the Stateand#8217;s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.Level of Complexity of State Classification: AdvancedLevel of Supervision of State Classification: Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure:and#8226;Conducts detailed in-office investigations to locate parties, verify employment and determine assetsand#8226;Prepares documents relating to legal and administrative actions to establish or enforce child support ordersand#8226;Negotiates lump sum payments from noncustodial parents who owe past due child/medical supportand#8226;Negotiates out-of-court settlements and agreements with partiesand#8226;Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)and#8226;Documents all case actions taken using the appropriate agency tools, including but not limited to the Children Are My Priority system (ChAMP), case/court documentsand#8226;Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repositoryand#8226;Reviews cases to determine if the cases are eligible for closureand#8226;Attends court to assist legal staff, as neededResearches case information on the computer including the ChAMP systemMaintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other statesand#8217; IV-D regulationsAssesses child support cases to determine the appropriate case actionAs team leader, assigns and monitors work of assigned staffSupervises office staff in the absence of the office manager and/or supervisorExplains Child Support Program policies, procedures, and regulations to customersResponds to customer inquiries and resolves complaints concerning case statusAssesses the validity of complaints against the IV-D program with impartialityServes as Notary PublicPerforms related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with agreed-upon work scheduleEnsures security and confidentiality of sensitive and/or protected informationComplies with all agency policies and procedures, including those pertaining to ethics and integrity
Qualifications: Education: Graduation from high school or equivalentEducation: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialistExperience: Two (2) years of full-time experience working in the following (or closely related) fields: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist. (One of the two years of experience must be as a Child Support Officer or an equivalent position in a IV-D agency or private sector is required.)Knowledge of investigative practices and techniques, child support policies, procedures, and processesSkill in interviewing and negotiatingSkill in using a personal computer for word-processing and data entry/retrievalSkill in basic mathematical computationsSkill in handling multiple tasks, prioritizing, and meeting deadlinesSkill in effective oral and written communicationSkill in exercising sound judgment and effective decision makingAbility to receive and respond positively to constructive feedbackAbility to work cooperatively with others in a professional office environmentAbility to provide excellent customer serviceAbility to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)Ability to arrange for personal transportation for business-related travelAbility to work more than 40 hours as needed and in compliance with the FLSAAbility to lift and relocate 30 lbs.Ability to travel (including overnight travel) up to 15%Ability to @type 35 words per minute (Typing test required at time of interview)PREFERRED QUALIFICATIONSEducation: Graduation from an accredited four-year college or universityKnowledge: Investigative practices and techniquesOther Language: Ability to proficiently read, write, and speak SpanishTo apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed athttps://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdfTHE OAG IS AN EQUAL OPPORTUNITY EMPLOYER
